Our Terms.
Plain & Simple.

The following terms carry the meanings assigned to them throughout this document:

• ›"Platform" refers to the VisaBanana website (visabanana.com), any associated mobile applications, and all services offered through them.
• ›"User" / "you" means any individual or entity accessing or using the Platform.
• ›"Services" means the visa application facilitation, document review, government fee payment processing, and related advisory services provided by VisaBanana.
• ›"Application" means the visa application submitted on behalf of a User to the relevant government authority or embassy.
• ›"Government Fee" means the official visa fee charged by the destination country's immigration authority, which VisaBanana collects and remits on your behalf.
• ›"Service Fee" means the fee charged by VisaBanana for its facilitation, verification, and support services, separate from the Government Fee.
• ›"VBShield" refers to VisaBanana's proprietary applicant protection programme, including free re-application benefits where applicable.

By creating an account, submitting an application, or making a payment on the Platform, you affirm that:

• ›You are at least 18 years of age, or are accessing the Platform under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
• ›All information you provide is accurate, complete, and truthful to the best of your knowledge.
• ›You have the legal authority to agree to these Terms on behalf of yourself, or any organisation or individual whose visa application you are submitting.
• ›You will comply with all applicable Indian and international laws in connection with your use of the Platform.

Use of the Platform constitutes your binding agreement to these Terms. VisaBanana reserves the right to modify these Terms at any time; continued use following notice of changes constitutes acceptance of the revised Terms.

VisaBanana provides visa application facilitation services for Indian passport holders travelling internationally. Our Services include, but are not limited to:

• ›Collection and review of visa application forms and supporting documents against destination-country requirements.
• ›Collection and transmission of Government Fees to the relevant immigration authority on your behalf.
• ›Liaison and follow-up with consular and immigration authorities where permitted.
• ›WhatsApp-based applicant support throughout the processing period.
• ›Delivery of approved e-visa documents or confirmation of visa status to your registered email address.

VisaBanana is a facilitation and technology platform. We are not an embassy, consulate, or immigration authority. Final visa decisions rest exclusively with the relevant government body of the destination country.

• ›Registration. To access certain features, you must register for a VisaBanana account using a valid email address and phone number. You agree to provide accurate, current, and complete information and to keep your account details up to date.
• ›Account Security. You are responsible for maintaining the confidentiality of your account credentials. You must not share your login details with any third party. VisaBanana will not be liable for any unauthorised access resulting from your failure to safeguard your credentials.
• ›Two-Factor Authentication. For your security, VisaBanana requires two-factor authentication (2FA) on all accounts. You agree to complete 2FA setup as prompted during registration and to keep your authentication device or app secure.
• ›Termination by VisaBanana. We reserve the right to suspend or terminate your account at our discretion if we detect fraudulent activity, misuse of the Platform, violation of these Terms, or conduct harmful to other users or third parties.
• ›Account Deletion. You may request deletion of your account by contacting us at info@visabanana.com. Deletion removes your personal profile but does not affect records we are legally required to retain.

• ›Your Responsibility. You are solely responsible for the accuracy and completeness of all information and documents you submit through the Platform. VisaBanana performs a pre-submission review against destination-country requirements but cannot guarantee that information you provide is truthful, current, or free of error.
• ›Consequences of Inaccuracy. Providing false, misleading, or incomplete information in a visa application is a serious offence under the laws of India and the destination country. VisaBanana shall not be held liable for any rejection, ban, fine, or legal consequence arising from inaccurate applicant-supplied information.
• ›Document Authenticity. By submitting documents, you warrant that all documents are genuine, unaltered originals or certified copies, and belong to the applicant. Submission of forged documents may result in immediate account termination and referral to law-enforcement authorities.
• ›Processing Timelines. Estimated processing timelines shown on the Platform are indicative averages based on current embassy practice. Actual times may vary due to high volumes, public holidays, security checks, or policy changes beyond our control. VisaBanana does not guarantee delivery within any specific timeframe.

• ›Fee Structure. The total amount payable comprises the Government Fee and the VisaBanana Service Fee. Both components are displayed clearly and separately before you confirm payment. No additional charges are levied at checkout beyond what is shown.
• ›Government Fee. Collected by VisaBanana as agent and remitted directly to the destination-country immigration authority. This fee is non-refundable once your application has been submitted, regardless of the outcome.
• ›Service Fee. Covers document review, form assistance, application submission, status tracking, and WhatsApp support. Also non-refundable after submission unless stated otherwise in our Refund Policy.
• ›Currency. All fees are displayed in Indian Rupees (INR) unless otherwise specified. Foreign currency conversions are indicative and subject to your bank or payment provider's exchange rate.
• ›Payment Methods. VisaBanana accepts UPI, credit/debit cards, net banking, and other methods listed on the Platform. Payments are processed through secure, PCI-DSS-compliant third-party gateways.
• ›Failed Payments. If a payment fails after partial processing, we will notify you and provide an opportunity to complete payment. VisaBanana is not liable for delays caused by payment failures on your end or your bank's end.

• ›Pre-Submission Cancellation. If you cancel before VisaBanana has submitted your application to the immigration authority, you may be eligible for a refund of the Service Fee. Contact us within 2 hours of payment to initiate a pre-submission cancellation.
• ›Post-Submission. Once submitted to the relevant government authority, the Government Fee is non-refundable under any circumstances. The Service Fee is likewise non-refundable post-submission.
• ›Visa Rejection. Rejection by the destination country does not entitle you to a refund of the Government Fee. Where VisaBanana's VBShield programme applies, a free re-application with an improved file will be initiated at no extra cost. Please refer to the VBShield terms for full eligibility conditions.
• ›Processing Errors. In the rare event that a rejection was caused by a proven administrative error on VisaBanana's part, we will re-apply on your behalf at no additional charge. Refunds in such cases are evaluated on a case-by-case basis.
• ›Refund Timeline. Approved refunds are processed within 7–10 business days to the original payment method.

Full details are available in our Refund Policy.

VisaBanana is a visa facilitation service and does not make visa approval decisions. The granting or refusal of a visa is entirely at the discretion of the immigration and consular authorities of the destination country. By using our Services, you acknowledge that:

• ›VisaBanana does not guarantee visa approval for any application.
• ›Meeting all stated document requirements does not guarantee a successful outcome.
• ›Embassy and immigration policies may change without notice and may affect applications already in progress.
• ›VisaBanana shall not be liable for any loss, expense, or inconvenience (including flight or accommodation costs) arising from a rejected, delayed, or invalidated visa.

We strongly recommend applicants do not make non-refundable travel bookings until a visa has been confirmed and received.

• ›Ownership. All content on the Platform — including but not limited to the VisaBanana name, logo, visual design, text, software, and data compilations — is the exclusive intellectual property of GP Trips India Private Limited and is protected by applicable Indian and international copyright, trademark, and intellectual property laws.
• ›Restricted Use. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any part of the Platform without our prior written consent. Scraping, crawling, or data-mining the Platform by automated tools is strictly prohibited.
• ›User Content. By uploading documents or content to the Platform, you grant VisaBanana a limited, non-exclusive licence to use that content solely for the purpose of processing your visa application. We will not use your documents for any other purpose without your explicit consent.

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms by reference.

Key commitments:

• ›We collect only the personal data necessary to process your visa application and operate the Platform.
• ›Your passport data and personal documents are encrypted at rest and in transit and are not shared with any party other than the relevant immigration authority and our vetted processing partners.
• ›We comply with India's Digital Personal Data Protection Act, 2023 (DPDPA) and applicable rules.
• ›You have the right to access, correct, or request deletion of your personal data by contacting our Grievance Officer.

You agree not to use the Platform to:

• ›Submit visa applications containing false, fabricated, or misleading information or documents.
• ›Apply for a visa on behalf of another person without their knowledge and explicit consent.
• ›Attempt to circumvent, hack, or interfere with the security or functioning of the Platform.
• ›Use automated scripts, bots, or crawlers to interact with the Platform.
• ›Engage in any conduct that is unlawful, defamatory, harassing, fraudulent, or harmful to VisaBanana or other users.
• ›Reverse-engineer or attempt to extract source code from any part of the Platform.

Violation of these prohibitions may result in immediate account termination, forfeiture of fees paid, and referral to appropriate legal authorities.

• ›Third-Party Integrations. The Platform may integrate with third-party payment processors, identity verification providers, and government portals. Use of those services is subject to their own terms and privacy policies. VisaBanana is not responsible for the practices or availability of third-party services.
• ›Embassy & Immigration Authority Policies. Visa requirements, fees, processing times, and eligibility criteria are set by foreign governments and are subject to change without notice. VisaBanana makes reasonable efforts to keep information on the Platform current but does not warrant its absolute accuracy at all times.
• ›External Links. The Platform may contain links to external websites for reference purposes. VisaBanana does not endorse and is not responsible for the content, accuracy, or privacy practices of any linked third-party website.

To the maximum extent permitted by applicable law:

• ›VisaBanana's total aggregate liability to you for any claim shall not exceed the total Service Fee paid by you for the specific application giving rise to the claim.
• ›VisaBanana shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profit, loss of data, missed travel opportunities, or reputational harm — even if we have been advised of the possibility of such damages.
• ›VisaBanana is not liable for outcomes attributable to the acts or omissions of immigration authorities, embassies, airlines, or other third parties.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by our negligence, or any liability that cannot be excluded under applicable Indian law.

You agree to indemnify, defend, and hold harmless VisaBanana, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• ›Your use or misuse of the Platform or Services.
• ›Your breach of these Terms or any applicable law.
• ›Any inaccurate, false, or fraudulent information provided by you in a visa application.
• ›Any claim by a third party arising from an application you submitted on their behalf.

VisaBanana shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, government-imposed travel restrictions, embassy closures, pandemic-related shutdowns, strikes, power or internet outages, or cyberattacks.

In such circumstances, VisaBanana will notify you as soon as reasonably practicable and will make reasonable efforts to resume normal operations. Where a force majeure event renders the Services permanently impossible to deliver, we will evaluate refund eligibility on a case-by-case basis.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles.

Subject to the Dispute Resolution clause below, any legal proceedings arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana, India.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, VisaBanana has designated a Grievance Officer to address complaints and concerns:

Complaints must be submitted in writing and should include your full name, registered email address, application reference number (if applicable), and a detailed description of the grievance.

• ›Informal Resolution. Before initiating any formal proceeding, you agree to first contact VisaBanana at info@visabanana.com and give us a reasonable opportunity (no less than 30 days) to resolve the dispute informally.
• ›Arbitration. If a dispute cannot be resolved informally, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat and venue shall be Gurugram, Haryana, India. Proceedings shall be conducted in English.
• ›Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class or consolidated action.

VisaBanana reserves the right to update or revise these Terms at any time. When we make material changes, we will:

• ›Update the "Last updated" date at the top of this page.
• ›Send a notification to your registered email address where the changes are significant.

Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Platform.

For general enquiries, support, or questions about these Terms, please reach out to us: